Right of cancellation
If you are a consumer and enter into a paid contract for Tuto by distance means, you generally have the right to cancel that contract within 14 days without giving any reason.
The cancellation period is 14 days from the day the contract is concluded. To exercise your right, send us a clear statement by email or post using the contact details below. You may use the model form, but you do not have to.
How to cancel
Stepan Orlov, trading as Tuto
Schivelbeiner Str. 49, 10439 Berlin, Germany
Email: stepan@hey-tuto.com
Sending your cancellation before the deadline is enough to meet the deadline.
Consequences of cancellation
If you cancel, we will reimburse payments received from you without undue delay and no later than 14 days after receiving your cancellation. We will use the same payment method you used for the original transaction unless we have expressly agreed otherwise. You will not be charged fees for the reimbursement.
Starting a digital service immediately
If a future paid plan is made available immediately after purchase, we will ask you separately to expressly request the service to start before the end of the cancellation period. Where the law permits, we will also ask you to acknowledge the effect this can have on your cancellation right. The exact terms will be shown in checkout.
Model cancellation form
To: Stepan Orlov, trading as Tuto, Schivelbeiner Str. 49, 10439 Berlin, Germany, stepan@hey-tuto.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract for the provision of the following service (*):
Ordered on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.